Refund Policy

1. Overview

At Love My Ghana, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a clear and straightforward refund policy to address your concerns. This policy outlines the conditions under which refunds are provided.

2. Refund Eligibility

• Refunds are available for items returned within 30 days of the delivery date.
• Items must be in their original condition, unused, unwashed, and with all original tags and packaging intact.
• Certain items such as perishable goods, personalized products, and intimate items (e.g., lingerie, swimsuits) are not eligible for refunds.

3. Initiating a Refund

• To initiate a refund, please contact our customer service team through contact details.
• Provide your order number, the item(s) you wish to return, and the reason for the return.
• Our customer service team will provide you with a return authorization and instructions on how to send the item(s) back.

4. Return Shipping

• Customers are responsible for return shipping costs unless the item received was incorrect or defective.
• We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

5. Refund Process

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed, and a credit will be applied to your original method of payment within 7-10 business days.
• Shipping costs are non-refundable unless the return is due to an error on our part (e.g., incorrect or defective item).

6. Partial Refunds

• Partial refunds may be granted for items that are returned in a used or damaged condition, or for returns initiated after the 30-day window.

7. Exchanges

• If you wish to exchange an item for a different size, color, or model, please follow the return process and place a new order for the desired item.

8. Damaged or Defective Items

• If you receive a damaged or defective item, please contact our customer service team immediately.
• We will arrange for a replacement or refund at no additional cost to you.

9. Non-Refundable Items

• Gift cards, downloadable software products, and some health and personal care items are not eligible for refunds.

10. Contact Us

• For any questions or assistance regarding refunds, please contact our customer service team at contact details.

Thank you for shopping with Love My Ghana!