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Return Policy

1. Overview

At Love My Ghana, we aim to provide a seamless shopping experience. We understand that sometimes a product may not meet your expectations or requirements. This return policy outlines the process for returning items purchased on our marketplace.

2. Return Eligibility

  1. Items must be returned within 7 days of the delivery date.
  2. Items must be in their original condition, unused, unwashed, and with all original tags and packaging intact.
  3. Certain items such as perishable goods, personalized products, and intimate items (e.g., lingerie, swimsuits) are not eligible for return.

3. Initiating a Return

  1. To initiate a return, please contact our customer service team through contact details.
  2. Provide your order number, the item(s) you wish to return, and the reason for the return.
  3. Our customer service team will provide you with a return authorization and instructions on how to send the item(s) back.

4. Return Shipping

  1. Customers are responsible for return shipping costs unless the item received was incorrect or defective.
  2. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

5. Refunds

  1. Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  2. If approved, your refund will be processed, and a credit will be applied to your original method of payment within 7-10 business days.
  3. Shipping costs are non-refundable.

6. Exchanges

  1. If you need to exchange an item for a different size, color, or model, please follow the return process and place a new order for the desired item.

7. Damaged or Defective Items

  1. If you receive a damaged or defective item, please contact our customer service team immediately.
  2. We will arrange for a replacement or refund at no additional cost to you.

8. Additional Information

  1. Love My Ghana reserves the right to refuse returns that do not meet our return policy criteria.
  2. For further assistance, please contact our customer service team at contact details.

Thank you for shopping with Love My Ghana!