+233 53 0536293
+233 53 0536293
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Cancellation policy

1. Overview

At Love My Ghana, we strive to provide a hassle-free shopping experience. We understand that sometimes you may need to cancel an order. This cancellation policy outlines the process and conditions under which orders can be canceled.

2. Order Cancellation

  • Orders can be canceled within 24 hours of placing the order, provided that the order has not yet been shipped.
  • To cancel an order, please contact our customer service team as soon as possible through contact details.
  • Provide your order number and reason for cancellation.

3. Cancellation Conditions

  • If your order has already been shipped, it cannot be canceled. In this case, you may need to follow our return policy.
  • Custom or personalized orders cannot be canceled once the production process has begun.

4. Refunds for Canceled Orders

  • If your cancellation request is approved, we will process your refund within 7-10 business days.
  • Refunds will be credited to the original method of payment.
  • If the order is canceled before it is shipped, the full amount, including shipping charges, will be refunded.

5. Partial Cancellations

  • If you wish to cancel only part of your order, please specify which items you wish to cancel when you contact our customer service team.
  • The same conditions and refund process apply to partial cancellations as to full cancellations.

6. Order Changes

  • If you wish to make changes to your order (e.g., change of size, color, or shipping address), please contact our customer service team as soon as possible.
  • Order changes are subject to availability and may be considered as a new order.

7. Contact Us

  • For any questions or assistance regarding cancellations, please contact our customer service team at contact details.

Thank you for shopping with Love My Ghana!

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