Refund policy

1. Overview

At Love My Ghana, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a clear and straightforward refund policy to address your concerns. This policy outlines the conditions under which refunds are provided.

2. Refund Eligibility

Refunds are available for items returned within 30 days of the delivery date.
Items must be in their original condition, unused, unwashed, and with all original tags and packaging intact.
Certain items such as perishable goods, personalized products, and intimate items (e.g., lingerie, swimsuits) are not eligible for refunds.

3. Initiating a Refund

To initiate a refund, please contact our customer service team through contact details.
Provide your order number, the item(s) you wish to return, and the reason for the return.
Our customer service team will provide you with a return authorization and instructions on how to send the item(s) back.

4. Return Shipping

Customers are responsible for return shipping costs unless the item received was incorrect or defective.
We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

5. Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will be applied to your original method of payment within 7-10 business days.
Shipping costs are non-refundable unless the return is due to an error on our part (e.g., incorrect or defective item).

6. Partial Refunds

Partial refunds may be granted for items that are returned in a used or damaged condition, or for returns initiated after the 30-day window.

7. Exchanges

If you wish to exchange an item for a different size, color, or model, please follow the return process and place a new order for the desired item.

8. Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer service team immediately.
We will arrange for a replacement or refund at no additional cost to you.

9. Non-Refundable Items

Gift cards, downloadable software products, and some health and personal care items are not eligible for refunds.

10. Contact Us

For any questions or assistance regarding refunds, please contact our customer service team at contact details.

Thank you for shopping with Love My Ghana!

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