+233 53 0536293
+233 53 0536293
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Return policy

1. Overview

At Love My Ghana, we aim to provide a seamless shopping experience. We understand that sometimes a product may not meet your expectations or requirements. This return policy outlines the process for returning items purchased on our marketplace.

2. Return Eligibility

  • Items must be returned within 7 days of the delivery date.
  • Items must be in their original condition, unused, unwashed, and with all original tags and packaging intact.
  • Certain items such as perishable goods, personalized products, and intimate items (e.g., lingerie, swimsuits) are not eligible for return.

3. Initiating a Return

  • To initiate a return, please contact our customer service team through contact details.
  • Provide your order number, the item(s) you wish to return, and the reason for the return.
  • Our customer service team will provide you with a return authorization and instructions on how to send the item(s) back.

4. Return Shipping

  • Customers are responsible for return shipping costs unless the item received was incorrect or defective.
  • We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

5. Refunds

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed, and a credit will be applied to your original method of payment within 7-10 business days.
  • Shipping costs are non-refundable.

6. Exchanges

  • If you need to exchange an item for a different size, color, or model, please follow the return process and place a new order for the desired item.

7. Damaged or Defective Items

  • If you receive a damaged or defective item, please contact our customer service team immediately.
  • We will arrange for a replacement or refund at no additional cost to you.

8. Additional Information

  • Love My Ghana reserves the right to refuse returns that do not meet our return policy criteria.
  • For further assistance, please contact our customer service team at contact details.

Thank you for shopping with Love My Ghana!

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